Terms of service
Overview
Welcome to Pawjoy! The terms "we", "us" and "our" refer to Pawjoy. Pawjoy operates this store and website, including all related information, content, features, tools, products, and services to provide you with a tailored shopping experience (the "Services"). Pawjoy is powered by Shopify Inc., Shopify Commerce Singapore Pte. Ltd or Shopify International Limited, depending on where Pawjoy is located, which enables us to provide the Services to you.
The terms and conditions below, together with any policies referenced therein (these "Terms of Service"), describe your rights and responsibilities when using the Services. Please read these Terms of Service carefully, as they contain important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you must not use or access our Services. These Terms of Service do not limit any rights you may have under applicable consumer protection laws or any other statutory rights that cannot be waived.
1. Access and Account
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any minor dependents in your care to use the Services on devices you own, purchase, or manage. To use the Services, including to access or browse our online stores, or to purchase any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide in our stores is accurate, current, and complete and that you have all necessary rights to provide such information. You are solely responsible for maintaining the security of your account credentials and all activity on your account. You may not transfer, sell, assign, or license your account to any other person.
2. Our products
We have made every effort to present our products and services in our online shops as accurately as possible. However, please note that the colors or appearance of the products may differ from how they appear on your screen due to the type of device you are using to access the store, as well as your device settings and configuration. We do not guarantee that the appearance or quality of the products or services you purchase will meet your expectations or that they will be identical to what is pictured or rendered in our online stores. All product descriptions are subject to change at any time, without notice and in our sole discretion. We reserve the right to discontinue the sale of any product at any time and may limit the quantities of any product we offer to any person, geographic region, or jurisdiction, on a case-by-case basis.
3. Orders
When you place an order, you make an offer to purchase and you authorize us and our payment processors to charge the full amount of your order to the payment method you have selected. Pawjoy reserves the right to accept or decline your order for any reason and at its discretion, subject to applicable law. Your order is not accepted until Pawjoy confirms its acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting it, as Pawjoy may not be able to comply with cancellation requests once an order is accepted. In the event that we do not accept, modify or cancel an order, we may attempt to notify you by contacting the email address, billing address and/or telephone number provided at the time the order was placed. Your purchases are subject to returns or exchanges only in accordance with our return and refund policy. This does not limit any rights you may have under applicable law. You represent and warrant that your purchases are for personal or household use and not for commercial resale or export purposes.
4. Pricing and Billing
Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will appear in the order confirmation email. Unless otherwise expressly stated, the prices displayed do not include taxes, shipping, handling, customs or import fees. The prices displayed in our online stores may differ from those offered in physical stores or in online or other stores operated by third parties. From time to time, we may offer promotions on the Services that may affect prices and that are governed by terms and conditions that are separate from these Terms of Service. In the event of a conflict between the terms of a promotion and these Terms of Service, the terms of the promotion shall govern. You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made at our stores. You agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you if needed. You represent and warrant that (1) you have the authorization to use the payment method you have provided, (2) the information you have provided for this payment method is true, accurate and complete, (3) the amounts charged to you will be honored by the provider of your payment method, and (4) you will pay the amounts charged to you at the prices displayed, including shipping and handling charges and all applicable taxes, if applicable.
5. Shipping and Delivery
Unless otherwise stated, we accept no responsibility for delays in shipping and delivery. All shipping times are estimates only and are not guaranteed. We are not responsible for delays caused by freight carriers, customs processing, or events beyond our control. To the fullest extent permitted by applicable law, title and risk of loss pass to you at the time we deliver the products to the carrier, unless otherwise required by applicable law. We are not responsible for delays or failures caused by events beyond our reasonable control, including customs or carrier delays, natural disasters, inclement weather, labor disputes, supply shortages, power or telecommunications outages, cyber incidents, government actions, or other similar events. See our shipping policy for more details.
6. Intellectual property
Our Services, including, without limitation, all trademarks, trademarks, text, images, graphics, product reviews, videos, and audio files, are the property of Pawjoy, its affiliates, or its licensors, and are protected by U.S. and foreign trademark, copyright, and other intellectual property laws. Similarly, the product sheets are managed by Pawjoy and are its property. The purchase or delivery of a product does not grant or confer any intellectual property rights, including any patent, copyright, trademark, or other proprietary rights, in or to the product, its design, software, or underlying technology. All such rights remain the exclusive property of Pawjoy or the original rights holder. These Terms authorize you to use the Services only for personal, non-commercial purposes. You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any of the Services without our prior written consent. Except as expressly provided herein, nothing in these Terms of Service grants or shall be construed to grant you any license or other rights under any patent, trademark, copyright, or other intellectual property of Pawjoy, Shopify, or any third party. Any unauthorized use of the Services may violate applicable intellectual property or other laws. All rights not expressly granted herein are reserved by Pawjoy. Pawjoy's names, logos, product and service names, designs, and slogans are trademarks of Pawjoy or its affiliates or licensors. You must not use these marks without the prior written permission of Pawjoy. Shopify's name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans appearing on the Services are trademarks of their respective owners.
7. Optional Tools
We may provide you with access to client tools offered by third parties as part of the Services, which we do not monitor, control, or have input into. You acknowledge and agree that we provide access to these tools on an "as is" and "as available" basis, without any warranties, representations, or conditions of any kind and without any endorsement. We disclaim any and all liability arising out of or related to your use of optional third-party tools. Any use by you of the optional tools offered through the Site is entirely at your own risk and discretion, and you must ensure that you are aware of and agree to the terms on which the tools are provided by the relevant third-party provider(s). In the future, we may offer new features through the Services (including new tools and resources). Such new features will also be considered part of the Services and will be subject to these Terms of Service.
8. Third-Party Links
The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third-party functionality). We are not obligated to review or evaluate the content or accuracy of any third-party materials or websites that you choose to access. If you decide to leave the Services to access these third-party sites or materials, you do so at your own risk. We are not responsible or liable for any harm or damage related to your access to third-party websites, or your purchase or use of any products, services, resources, or content on any third-party websites. Please read the policies and practices of third parties carefully and make sure you understand them before engaging in any transaction. Complaints, complaints, concerns, or questions regarding third-party products and services should be directed to the relevant third parties.
9. Relationship with Shopify
Pawjoy is powered by Shopify, which allows us to provide the Services to you. When you use the Services, your device communicates with Shopify's systems to provide the Services. Section 10 explains how Shopify uses and processes information from these interactions. However, all sales and purchases you make in our store are made directly from Pawjoy. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of the sales entered into between you and Pawjoy, including any injuries, damages, or losses resulting from the purchase of products and services. You hereby expressly release Shopify and its affiliates from any and all claims, damages, and liabilities arising out of or related to your purchases and transactions with Pawjoy.
10. Privacy Policy
Our Privacy Policy explains how we may collect, use, and disclose certain personal information from your use of the Services. By using the Services, you acknowledge that you have read this Privacy Policy. Because the Services are hosted by Shopify, as you browse and interact with the Services, Shopify collects, uses, processes, and stores personal information about your access to and use of the Services, including information about your transaction. Shopify may use this information for purposes including, but not limited to, providing, securing, and improving the Services; transaction processing; and fraud prevention on this website and other websites powered by Shopify. Information collected during your visit to or use of the Services, including information collected automatically regarding your browsing activity, will be transmitted to and shared with Shopify as well as with third parties that may be located in countries other than the country where you reside, in order to provide services to you. See our Privacy Policy and Shopify Privacy Policy for more details on how we, Shopify, and our partners use your personal information.
11. Feedback
If you submit, upload, publish, email, or otherwise transmit any ideas, suggestions, feedback, opinions, proposals, plans, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium and for any purpose, including for commercial use. We may, for example, use our rights under this license to operate, provide, evaluate, enrich, improve, and promote the Services, as well as to fulfill our obligations and exercise our rights under the Terms of Service. You also represent and warrant that: (1) you own or have all necessary rights to all Feedback; (2) you have disclosed any compensation or inducement received in connection with your Feedback submission; and (3) your Feedback will comply with these Terms of Service. We are not and will not be under any obligation (a) to maintain the confidentiality of your Feedback; (b) pay compensation for your Feedback; or (c) respond to your Feedback. We may monitor, edit, or remove Feedback that we deem in our sole discretion to be unlawful, offensive, threatening, defamatory, libelous, pornographic, obscene, or otherwise objectionable, or that infringes any party's intellectual property or these Terms of Service, but is not obligated to do so. You agree that your Feedback will not violate any rights of any third party, including copyright, trademark, privacy, personality, or any other personal or proprietary rights. You further agree that your Feedback will not contain defamatory, illegal, abusive, or obscene material, or any computer viruses or other malware that may in any way affect the operation of the Services or any associated website. You may not use a false email address, pretend to be someone other than yourself, or mislead us or third parties as to the origin of any Feedback. You are solely responsible for any Feedback you provide and for its accuracy. We assume no responsibility for any Feedback posted by you or any third party.
12. Errors, Inaccuracies and Omissions
There may sometimes be information on or in the Services that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct errors, inaccuracies or omissions, and to change or update information, or even cancel orders if any information is inaccurate, including after an order has been submitted. If we cancel an order after payment has been received, we will issue any refund required by applicable law.
13. Prohibited Uses
13.1 You may only access and use the Services for lawful purposes. You may not access or use the Services, directly or indirectly: (a) for any illegal or malicious purpose; (b) to violate any local, international, federal, provincial or state regulations, rules, laws or ordinances; (c) to infringe or violate our intellectual property rights or those of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use, or reuse any material that does not comply with these Terms of Service; (g) to transmit, or cause to be sent, any advertising or promotional material, including "junk mail," "chain letters," "spam," or any other similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or that, as determined by us, could harm or expose Pawjoy, Shopify, or users of the Services.
13.2 In addition, you agree not to: (a) upload or transmit any viruses or any other type of malicious code that will or may be used in a manner that will affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, extract, sell, resell or exploit any part of the Services; (c) collect or track the personal information of others; (d) spam, phish, hijack a domain, or extort information from the Services; (e) use any robots, crawlers, harvesting, data gathering and extraction tools, automatic devices or processes, AI tools (such as agentic AI), or automated or manual means to access the Services; or (f) interfere with, circumvent, or evade any security or authorization features, robot exclusion headers, or other measures we employ to restrict access to the Services. We reserve the right to suspend, deactivate or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.
14. Agents
14.1 This section ("Agent Terms") applies if you use, authorize, permit or cause an Agent to be deployed to access, use or interact with any of the Services. "Agent" means any software or service that acts autonomously or semi-autonomously on behalf of or at the direction of a person or entity and that can be run on behalf of or using a person's device, without direct supervision.
14.2 No Agent is permitted to access, use or interact with the Services unless they identify themselves at all times and operate in strict accordance with the requirements of Section 14.4 below. In addition, no Agent may access, use, or interact with the Services if we have instructed the Agent to refrain from accessing, using, or interacting with any Service.
14.3 We may limit, including through technical measures, whether and how an Agent accesses, uses and interacts with the Services.
14.4 Agents shall: (a) in all HTTP/HTTPS requests, indicate that the request originates from an Agent and disclose the name of the Agent by including the following statement in the user agent string of the request: "Agent/[Agent Name]"; (b) not conceal or obscure the fact that access, use, or interactions originate from an Agent, such as by (i) mimicking human behaviors and interaction patterns, or (ii) supplementing or circumventing captchas or measures intended to distinguish between computer and human use, (c) truthfully respond to any questions or prompts to determine whether interactions originate from a human or computer, (d) circumvent or evade any measures designed to block, limit, modify, or control how Agents access, use, or interact with the Services.
15. Termination
We may terminate this Agreement or your access to the Services (or any portion thereof) in our sole discretion, at any time without notice, and you will remain liable for all amounts due up to and including the date of termination. The following sections will survive any termination: Intellectual Property, Feedback, Termination, Warranty Disclaimer, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, as well as any other provisions that by their nature should survive termination.
16. Disclaimer of Warranties
The information presented on or through the Services is made available for general information purposes only. We do not guarantee the accuracy, completeness or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim any and all liability arising from any reliance placed on these materials by you, any other visitor to the Services, or anyone who may be informed of their contents.
UNLESS OTHERWISE EXPRESSLY STATED BY Pawjoy, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS FOR YOUR USE, WITHOUT ANY REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE AND NON-INFRINGEMENT. WE DO NOT WARRANT OR REPRESENT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW DISCLAIMERS OF IMPLIED OR OTHER WARRANTIES; IT IS THEREFORE POSSIBLE THAT THE ABOVE DISCLAIMER DOES NOT APPLY TO YOU.
17. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL Pawjoy, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE, SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING OUT OF YOUR USE OF THE SERVICES OR ANY PRODUCTS OBTAINED THROUGH THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICES, EVEN IF THEY HAVE BEEN INFORMED OF THEIR POSSIBILITY. NOTHING IN THESE TERMS OF SERVICE EXCLUDES OR LIMITS ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
18. Indemnification
You agree to indemnify, defend, and hold harmless Pawjoy, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from and against any and all losses, damages, liabilities, or claims, including reasonable attorneys' fees, payable to any third party and related to or arising out of (1) your violation of these Terms of Service or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services. We will notify you of any claim that is eligible for compensation, with the understanding that failure to promptly notify you will not relieve you of your obligations unless you suffer significant harm. We may control the defense and settlement of any such claim at your expense, including the selection of counsel, but we will not settle any claim requiring non-monetary obligations on your part without your consent (which shall not be unreasonably withheld). You will cooperate in the defence of indemnified claims, including providing relevant documents.
19. Severability
In the event that any provision of these Terms of Service is held to be unlawful, void, or unenforceable, such provision shall nevertheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service. This determination shall not affect the validity and enforceability of any remaining provisions. Nothing in these Terms limits any rights you may have under applicable consumer protection laws or other laws that cannot be waived by contract. If any part of these Terms conflicts with these rights, the latter will prevail.
20. Waiver; Entire Agreement
Le fait de ne pas exercer ou appliquer l’un des droits ou l’une des dispositions des présentes Conditions de service ne constitue en aucun cas une renonciation à ce droit ou à cette disposition. Ces Conditions de service, ainsi que toute politique ou règle de fonctionnement que nous avons publiée sur ce site ou concernant le Service, constituent l’intégralité de l’accord et de l’entente conclus entre vous et nous et régissent votre utilisation du Service, remplaçant tous les accords, communications et propositions antérieurs ou contemporains, qu’ils soient oraux ou écrits, entre vous et nous (y compris, sans s’y limiter, toutes les versions antérieures des Conditions de service). Toute ambiguïté quant à l’interprétation de ces Conditions de service ne doit pas être interprétée au détriment de la partie rédactrice.
21. Cession
Vous ne pouvez pas déléguer, transférer ou céder le présent Accord ou l’un quelconque de vos droits ou obligations au titre de ces Conditions sans notre consentement écrit préalable, et toute tentative en ce sens sera nulle et non avenue. Nous pouvons transférer, céder ou déléguer ces Conditions ainsi que nos droits et obligations sans qu’il soit nécessaire d’obtenir votre consentement ou de vous en informer.
22. Droit applicable
Ces Conditions sont régies par les lois de la juridiction où Pawjoy a son siège social ou est constituée, sans tenir compte des principes de conflits de lois. Vous et Pawjoy acceptez la compétence et le lieu des tribunaux situés dans cette juridiction, sauf si la loi applicable l’interdit. Vous et Pawjoy consentez au lieu et à la compétence personnelle de ces tribunaux. Aucune disposition de cette section ne limite les droits que vous pourriez avoir de porter des réclamations devant vos tribunaux locaux ou de vous appuyer sur les lois impératives qui s’appliquent dans votre lieu de résidence.
23. Traductions
Les Conditions de service peuvent être disponibles dans d’autres langues que l’anglais. En cas d’incohérence ou de conflit entre les présentes Conditions de service en anglais et des Conditions de service disponibles dans une autre langue, la version en anglais la plus récente des Conditions de service prévaudra. Tout litige découlant de ces Conditions de service sera résolu en anglais, sauf décision contraire de Pawjoy (agissant à son entière discrétion) ou exigence de la loi applicable.
24. En-têtes
Les en-têtes utilisés dans cet accord sont inclus à titre de commodité uniquement et ne limiteront ni n’affecteront en rien ces Conditions.
25. Communications électroniques
En utilisant les Services ou en passant une commande, vous acceptez que nous puissions vous envoyer des communications transactionnelles et liées aux services par voie électronique, y compris par e-mail, par le biais d’un avis sur le compte, ou par publication sur les Services. Ces communications peuvent concerner vos commandes, votre compte, vos achats, vos retours, ces Conditions de service ou d’autres questions liées aux Services. Il vous incombe de maintenir vos coordonnées à jour.
26. Modifications des Conditions de service
Vous pouvez consulter la version la plus récente des Conditions de service à tout moment sur cette page.
Nous nous réservons le droit, à notre seule discrétion, de mettre à jour, modifier ou remplacer toute partie de ces Conditions de service en publiant des mises à jour et des modifications sur notre site web. Il vous incombe de vérifier périodiquement si des modifications ont été apportées à notre site web. Nous vous informerons de toute modification matérielle apportée à ces Conditions de service conformément à la loi applicable, et ces modifications entreront en vigueur à la date indiquée dans l’avis. En continuant d’utiliser les Services ou d’y accéder après la publication de toute modification apportée à ces Conditions de service, vous signifiez votre acceptation de ces modifications.
27. Coordonnées
Les questions relatives aux Conditions de service doivent nous être adressées à pawjoy622@gmail.com.
Nos coordonnées sont publiées dans notre politique relative aux coordonnées.